Let’s take a scientific approach to managing online communities. The following tips are based on the science that describes the nature of human interactions – social psychology.
1. Beware the Fundamental Attribution Error
Don’t take for granted that a community would understand the motivation of your actions, especially if they don’t like them. The fundamental attribution error describes the fact that most people will assign you bad will and turn away from you, rather than look for external conditions that shaped your decisions. In order to minimize the effect of this error, you need to put a lot of effort into explaining the situation and your motivation. Continue reading ’10 Social Psychology Tips for Managing Online Communities’